When will I get my bidder ID number?
You should receive your Bidder Id number is sent out via email as soon as you submit your registration. It should only take a few minutes to receive that email.
How do I become a seller on Big River Auction Co.?
Once logged in to the website click on the Seller Area link. This will bring up the Seller terms and conditions. Click on the I Agree button at the bottom of the page, and you are now ready to sell with Big River Auctions.
How do I change my payment information, email or physical address or phone number?
Once logged in click the person icon next to you name and select Profile. On the Profile Summary page there are links to edit profile and to Change Payment information.
My credit card was declined for an invoice . What do I need to do?
If you need to update or change your credit card information, login to your account and update your payment information. You can then go to your outstanding invoice and click to retry your credit card payment
I have an outstanding balance on an invoice, What do I need to do?
Login to your account and update your payment information. You can then go to your outstanding invoice and click to retry your credit card payment
How do I find out if I was successful bidder on an item?
You should received an email, text, or both about being a successful winner, as well as, receiving an invoice once invoices are processed for the day. If you do not receive any of those notices, you can find your invoices by clicking on the Invoices link in the top menu bar once you are logged in.
I was a successful bidder and purchase an Item. When will I be charged for the item, and receive an invoice?
Invoices are created and billed once all items for the day have closed. This timing will vary from day to day depending on what all is closing.
How do I edit an item I have submitted?
In your Seller Area click Seller Items. Find your item in the list and go click the link to the item. Then click edit on the right side. This will bring up the form to continue to edit that item. Items can be edited until a bid is placed on the item. Any edits needed after the item has a bid placed on it need to be submitted to Big River Auction Co. by email.
When will my items be posted?
Items that are submitted to Big River Auction Co. are posted a couple times a day Monday through Friday. Your items should be posted within 24 hours. When you post an item on Saturday or Sunday your item will be posted on Monday for a period of 7 days.
What if I do not receive an invoice via email?
You can find your invoices by logging in to the website then clicking on the invoices link on the top menu bar.
Is shipping of purchases available?
Per our Terms and Conditions, buyers are required to pick up their purchases. A few sellers will ship smaller items and will usually state this fact in their item descriptions. To be safe assume that every item listed on Big River Auction Co. will have to be picked up. Contact the seller to ask if shipping is available on specific items BEFORE bidding on the item. All items have the location included in the viewing instructions.
How do I get my purchases?
Pick up instructions will be listed on your invoice. Arrangements to pick up the items are handled between the seller and purchaser.
What is a maximum bid?
A maximum bid is the maximum amount of money you are willing to spend on that item. All bids placed on SWICO Auctions items are considered by the computer as a maximum bid and the computer will bid for you from then next bid until someone out bids your maximum. At that point an email is generated to notify you that you have been out bid.
How long do we have to pick up purchased items?
Each Sale has its own pick up terms and conditions when it comes to Live Auctions at customer locations. Online Auctions Per our Terms Conditions, buyers will have seven days after invoice date to make arrangements to pick up the items. Date of invoice is the 10th, arrangements must be made by the 17th. Any pick up time agreed to between buyer and seller is OK. You can call and work out other times if its needed, the key is communicating with Big River Auction Co. or the seller.
Can payment be made any other way than a credit card?
Are debit cards accepted?
Debit cards are accepted. For online purchases an alternate payment is wire transfer from your bank to Big River Auction Co. Please contact Big River Auction Co. prior to the items ending if you would like Wire Transfer instructions. The instructions will be placed on your invoice when this form of payment is desired. Payment by debit or credit card will get you a paid invoice faster and allow you to pick up your purchases faster than any other method. Onsite auction purchases can be paid for by cash or approved check.
How do I find out if I was successful bidder on an item?
You should received an email, text, or both about being a successful winner, as well as, receiving an invoice once invoices are processed for the day. If you do not receive any of those notices, you can find your invoices by clicking on the Invoices link in the top menu bar once you are logged in.
I was a successful bidder and purchase an Item. When will I be charged for the item, and receive an invoice?
Invoices are created and billed once all items for the day have closed. This timing will vary from day to day depending on what all is closing.
